The hotel location was great, perfect if you are visiting the O2 or watching a show. The Clipper Bar have great views but the cocktails were expensive (even by London standards). The room was mid to small-size but beautiful. The views of the river were great, the bathroom was excellent with both a shower and a tub. Very modern, clean and ideal for a single night stay. We were able to leave our luggage as we shopped. You are paying for location.
Laura
september 2022
The staff at reception were super welcoming, we were lucky enough to be there on a day of a super star filming and they really couldn't of been anymore help in making sure we knew where to go ect the hotel was super clean !
Kelly-anne
april 2023
I booked a 2-night stay for my 34th birthday in the junior suite. prior to my arrival, I had excellent communication from the hotel, I received the appropriate amount of comms and any queries I had I was able to get answers for. Upon arrival, I was assisted with my luggage. My first impression of the staff was excellent, everyone was hands on to make sure I was helped in every capacity. I wasn't too fond the the suite as I wanted the canary view and luckily for me there was a room available and was offered a room upgrade which exceeded my expectations. breakfast was amazing, had plenty of choices, the staff there were amazing, and they surprised me with a birthday platter It really made my experience special. I would definitely go back and the location was great. if you want to eat out the o2 is literally at your doorstep. Thank you to all the staff who made my experience magical :)
Jeannysse
september 2023
This is a beautiful hotel , clean and very well maintained and in a great location. We used the Spa which was excellent too. However what stands out most was the staff who were exceptionally professional , friendly and courteous. I am truly thankful to Julian for listening and providing a solution for the issues raised due to power outage at the hotel and hence making our stay a most memorable one! Breakfast was very good , impeccable service provided by Angela and her team. A special thanks to Ansa, Ashleigh, Answana and Somaya. Keep up the good work! Thank you to Shorab too , great sense of humour. We will definitely be going again.
Neelam
augustus 2023
great location for the O2 - brilliant floor 18 bar.
Glynis
december 2022
Check in was fast and easy. We were able to check in early. The staff were really friendly and helpful and couldn’t do enough for us. The location was fabulous, right next to the O2 where we were seeing a concert that night. Every amenity was near at hand. The room wasn’t as spacious as I thought it would be but to be honest we didn’t spend much time in it. The bathroom was so clean it looked like new with separate shower cubicle and bath. The bed was really comfortable and I had a great nights sleep. No banging of doors heard from late night revellers . Breakfast next morning was good, plenty of everything and enough seating for a big hotel. We will definitely stay here again on our next trip to the O2
Kimsey
maart 2023
Spectacular view from the room….wonderful setting overlooking the Thames. Excellent room and bed very comfy. Easy to access. Superb breakfast, plenty of choice to choose from whether it was traditional or continental.
Linda
juli 2023
Access is great with direct underground trains almost to the door. The hotel is beautiful and very high end. The rooms were well laid out, spotlessly clean and had the best bathroom I have been in for years. Check-in was quick and easy with very friendly staff both at the desks and in the reception area. We had breakfast at the hotel and as a self-service buffet it was vast and very well cooked - lots of options and continuous availability. Attending staff with great and supplied coffee/tea etc. as we were seated. It is obvious this is a very well run breakfast restaurant and hotel overall. If you are attending the O2, there is a private corridor and access straight into the atrium of the venue and this comes into its own on the return to the hotel after the event - 30 seconds from venue to reception - great! It lives up to its price - and I would pay the money to stay here again.
John
juli 2023
Service was fantastic, this was the second time I stayed at hotel. Disney 100 concert was brilliant Breakfast is good when there is not a lot of people. U have to queue up for your food as well as getting into the breakfast room Tea and coffee is served to your table and you can get as many pots of tea/coffee as you like 👍.
Michelle
juni 2023
Our room was amazing and very comfortable. The breakfast was incredible. One of the best breakfast I’ve had at a hotel before.
Kirsty
juni 2023